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Return and Refund Policy
Return and Refund Policy
Last updated: July 2026
At Trevexo, we stand behind our products.
Satisfaction Guarantee
30-day return window from delivery.
Return Eligibility
- Item unused and in original condition.
- All tags, packaging, accessories included.
- Within 30 days of delivery.
- Proof of purchase required.
How to Request a Return
- Email support@trevexo.shop with order number and reason.
- We respond within 1-2 business days with authorization.
- Pack item securely with order number inside.
- Ship to provided address.
Use trackable shipping. Not responsible for items lost in return transit.
Refund Process
Inspection within 2-3 business days. If approved:
- Refund to original payment method.
- Appears within 5-10 business days.
- Email confirmation sent.
Partial Refunds
May be issued for items with missing parts, signs of use, or returned after 30 days.
Exchanges
Return original for refund and place new order.
Damaged or Wrong Items
Contact support@trevexo.shop within 7 days with photos. Free replacement or refund including return shipping.
Cancellation
Contact before processing. Once shipped, return upon delivery.
Contact
Questions? Contact support@trevexo.shop.