FAQ

Frequently Asked Questions

Answers to common questions. Contact support@trevexo.shop for more help.

Orders and Payment

How do I place an order?

Browse, add to cart, checkout, enter shipping, select method, complete payment. Confirmation email sent.

What payment methods do you accept?

PayPal and major credit cards (Visa, Mastercard, American Express, Discover). All secure.

Is shopping safe?

Yes. SSL/TLS encryption. No credit card storage. PCI-compliant processors.

Can I modify or cancel my order?

Contact support@trevexo.shop before processing. Once shipped, can be returned.

Shipping and Delivery

How long does shipping take?

Processing 1-3 business days. Standard delivery 7-15 business days. Express 5-8. Tracking provided.

Do you ship internationally?

Yes, most countries. Customs duties and taxes are recipient responsibility.

How much does shipping cost?

Calculated at checkout. Free shipping may apply above threshold.

How do I track my order?

Tracking emailed after dispatch. Track on Track Your Order page.

Returns and Refunds

What is your return policy?

Returns within 30 days. Unused, original packaging. See Return Policy.

How do I start a return?

Email support@trevexo.shop with order number and reason. Instructions within 1-2 business days.

How long for a refund?

5-10 business days after we receive and inspect returned item.

My item arrived damaged. What do I do?

Contact support@trevexo.shop within 7 days with photos. Free replacement or refund.

Products

Are products authentic?

Yes, carefully sourced. No counterfeit or replica items.

Account and Privacy

Do I need an account?

No, guest checkout available. Accounts allow tracking and faster checkout.

Still Have Questions?

Contact support@trevexo.shop. Response within one business day.